Privacy Policy

This policy explains how Wellnio Co., Ltd. (“Wellnio”, “we”, “us”) collects, uses, discloses and protects your personal data when you visit www.wellnio.com, shop with us or contact us, in line with Thailand's Personal Data Protection Act B.E. 2562 (2019) (“PDPA”).

1. Who we are

Wellnio Co., Ltd., a company registered in Thailand, is the data controller responsible for your personal data. You can reach us at hello@wellnio.com.

2. Personal data we collect

• Contact details — such as your name, email address, phone number and delivery address.
• Order details — products purchased, order history and payment status. Card payments are handled by our payment provider; we do not store full card numbers.
• Communications — messages you send us and your marketing preferences.
• Technical data — such as IP address, browser type, device information and how you use our website.

3. How we use your data

• To process, deliver and support your orders.
• To reply to your questions and requests.
• To send newsletters and offers, where you have agreed to receive them.
• To keep our website secure and improve how it works.
• To meet our legal, tax and accounting obligations.

4. Legal basis

Under the PDPA we rely on: performance of a contract (to fulfil your orders); your consent (for example, marketing emails — which you can withdraw at any time); our legitimate interests (for example, keeping our website secure), where these are not overridden by your rights; and compliance with legal obligations.

5. Who we share data with

We do not sell your personal data. We share it only as needed with trusted service providers acting on our behalf — such as website hosting, payment processing, delivery partners and email services — and with authorities where required by law. These providers may only use your data to provide their services to us.

6. International transfers

Some of our service providers may store or process data outside Thailand. Where this happens, we take steps to ensure your data receives an adequate level of protection, as required by the PDPA.

7. How long we keep your data

We keep personal data only for as long as needed for the purposes above, including to meet legal, accounting and reporting requirements. When it is no longer needed, we delete or anonymise it.

8. Your rights

Subject to the PDPA, you have the right to: access and obtain a copy of your personal data; ask us to correct it; ask us to delete, destroy or anonymise it; object to or restrict its use; receive it in a portable format; and withdraw consent at any time. You may also lodge a complaint with Thailand's Personal Data Protection Committee. To exercise your rights, email hello@wellnio.com.

9. Cookies

Our website uses only what it needs to work — for example, your browser's local storage keeps your cart between pages. If we introduce analytics or marketing cookies, we will update this policy and ask for your consent where required.

10. Security

We use appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

12. Contact us

Wellnio Co., Ltd. (Thailand)
Email: hello@wellnio.com
Website: www.wellnio.com