Returns Policy

We want you to love your Wellnio oil. If something isn't right, we're here to help.

1. Damaged or incorrect items

If your order arrives damaged, faulty or isn't what you ordered, email us with your order number and a photo as soon as possible after delivery. We'll arrange a replacement or refund at no extra cost to you.

2. Returning an item

As our oil is a food product, for hygiene and safety reasons we can only accept returns of items that are unopened, sealed and in their original condition. Please contact us before sending anything back so we can confirm the details.

3. Refunds

Once we've received and checked your return, we'll let you know and process your refund to your original payment method. The time it takes to appear in your account depends on your bank or payment provider.

4. How to start a return

1. Email hello@wellnio.com with your order number and the item(s) you'd like to return.
2. We'll reply with return instructions.
3. Pack the item securely and send it back as instructed.

Nothing in this policy affects your statutory rights as a consumer.

5. Contact us

Wellnio Co., Ltd. (Thailand) · hello@wellnio.com