Shipping Policy

Every bottle is packed with care to make sure it reaches you safely. Here's how shipping works.

1. Order processing

We prepare orders on business days. You'll receive an email confirmation when your order is placed and another when it has been dispatched.

2. Destinations and costs

Available destinations, delivery options, estimated delivery times and shipping costs are shown at checkout before you pay.

3. Tracking

Where your delivery option includes tracking, we'll email you a tracking link once your order is on its way.

4. Customs and duties

For international orders, import duties, taxes or customs fees may be charged by the destination country. These are the responsibility of the recipient unless stated otherwise at checkout.

5. Delayed, lost or damaged parcels

If your order is delayed, arrives damaged or doesn't arrive, please email hello@wellnio.com with your order number (and photos for damaged items). We'll work with you and our delivery partner to put it right.

6. Contact us

Questions about delivery? Email hello@wellnio.com.